Dated: 01/03/2023

Our company payment policy requires customers to settle all licensing, SLA, hosting and domain bills through an online card payment method via our company billing portal on https://billing.isb.com.mt. We have designed a straightforward process to make payments fast and secure.

For customers transitioning from previous payment methods prior to this policy coming into force, a transition period is being offered up to the 15^th of May 2023 for customers to set up their account on our billing portal.

Customers not having an active account, with an active debit or credit card, on the billing portal shall incur a € 50.00 admin processing fee per request for payment issued.

Furthermore, company payment policy stipulates that from the 15th of August 2023, the company will not provide other payment alternatives, and if card details are not registered on the company billing portal, the company reserves the right to suspend service until card details are registered on the ISB Billing portal.

To facilitate payments, customers are to log in to the billing portal using their personal account information, and insert their card details. We accept all major credit and debit cards.  All payments are securely processed, and customers receive a transaction confirmation and receipt as soon as their payment is accepted.  Our billing portal also notifies you when action needs to be taken from your end, such as updating of expired card details. ISB does not hold the card details of the customer, these are managed by a third party payment gateway which is PCI compliant.